Inspire your team to change habits to improve
productivity and increase efficiency.
Hospitals and laboratories are so dependent on it and
it still sometimes so defiant. This is the case with most of the health
delivery organizations. While as a CXO, you are taking your hospital ahead with
the acquisition of state-of-the-art technology and the latest software of HIS
which are also struggling with a workforce that consists of a mix of high-tech
generation savvy and non-tech friendly. This is one of the biggest challenges
of technology that most hospitals are facing today.
While each hospital needs the experience of non-tech
generation, it also needs the energy of the tech savvy work force.
Here is a list of practices you can take in your
hospital and turn the tide in your favor.
1. Insist on internal collaboration tools
While communication on paper is comfortable, convenient
and something everyone is so used to, it sends the message loud and clear in
the organization that the management cares about the environment. Insist on the
use of Instant Messenger (IM), email and Skype etc. for communication both
internal and external.
2. Form groups with influencers
Use the complex mix of technology experts and tech
afraid of the workforce to your advantage. Having a workforce with a mixed
reaction to the technology means while some want to embrace the efficiency that
it brings, others not. Form mixed groups of this mixed work force. Zero of an
employee of tech-savvy in each group which is also popular with other
employees. Train her to be the coach. Nothing is more effective than peer
learning.
3. Keep it competitive
Nothing works like competition. Maintain the
competitive learning environment; healthily. They have contests going on
between the established groups or create a policy to reward
employees when they come up with ideas to improve the use of an existing
technology or an idea using the cost reduction technology. Public recognition
is a great motivator. Just ensure that it is not always the tech savvy employee
who wins. If that happens, the whole purpose of the endeavor will be defeated.
4. Make a Routine
Insist dominant use of it to the hospital and make it a
routine. The training provided at the time of acquisition of a new technology /
equipment or software should not be a one-time-deal. It should be a routine
going with regular post-test training, verification of effectiveness of the
training. Link post effective training for performance and in turn their
evaluation. This causes a serious element to any initiative and make sure you
get the most from your automation.
5. Train only for specific functional areas
Make sure you train your employees to achieve
competence for their specific roles. Making everyone learn everything that is
sure to discourage people from participating. computer courses for your
employees should never include something they did not intend to use at work.
For example, to ensure that the reception staff are trained on invoicing
modules and patient registration. Even if you plan to train employees to
multi-task, to train them on the relevant modules of the software.
6. Not make it optional
To make your employees is smart, the gold practice is
never made optional the use of it. When given an option, humans always tend to
choose something that is already in their comfort zone. Also, it gives a
message to employees that management is flexible use of it in the hospital.
Make mandatory system and not send the wrong message.
Use of it is the easiest way to take practical savings
of time and most importantly to effectively fight against the deficit of
skilled labor and efficient in the industry. Making your personal intelligent
and will help to better streamline operations for improved revenues.
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